Privacy Policy

Your privacy is very important to us. This privacy statement explains the personal data CiderBears processes, how we handle it, and for what purposes.

Please read the details in this privacy statement, which provide additional relevant information. This statement applies to the interactions CiderBears has with you.

We collect data from you, through our interactions with you and your product purchases. You provide some of this data directly, and we get some of it by collecting data about your interactions, user experiences with our products. The data we collect depends on the context of your interactions with us and the choices you make, including your privacy settings and features you use on our website. We also obtain data about you from third parties.

You have choices when it comes to the service you use and the data you share. All of our products when purchasing require some personal data to provide you a better quality of service. If you choose not to provide data required for purchasing concerns or other related product concerns, you cannot complete, resolve any product concerns or transactions in the process.

Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you wanted to purchase, we may have to place an order on hold or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data.

How we use your personal data

CiderBears uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

Help us in updating our listings, securing, and, as well as providing a better workaround. It also includes sharing data, when it is required to provide the service or carry out the transactions you request. We also use it to improve and review our products and make recommendations, advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods.

It helps us to build, train, and improve the accuracy of our automated methods and processes, we also manually review some of your feedback produced by our automated methods against the underlying data to help us improve and identify what part of our business requires improvement.

Reasons why we share your personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with our controlled affiliate manufacturing companies and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of CiderBears and its customers.

CiderBears uses other products and online services from third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.

Example:
Payment Processors (Paypal, Paymaya Enterprise, Paynamics, etc.)
E-commerce Platforms (Shopify, etc.)
Advertising Platforms (Facebook, Google, etc.)
Courier Services (J&T Express, LBC, JRS)

How to access and control your personal data

You can also make choices about the collection and use of your data by CiderBears. You can control your personal data that CiderBears has obtained, and exercise your data protection rights, by contacting us or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law.

For example, you can:

Control the use of your data for interest-based advertising from CiderBears by visiting our opt-out page.

Choose whether you wish to receive promotional emails, SMS messages and telephone calls.

Not all personal data processed by CiderBears can be accessed or controlled via the tools above. If you want to access or control personal data processed by Ciderbears that is not available via the tools above, you can always contact us via support@ciderbears.com.

We provide aggregate metrics about user requests to exercise their data protection rights.

Cookies and Similar 3rd Party technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

CiderBears my Affiliate Account & My Account Personal data associated with your CiderBears Account includes credentials, name and contact data, device and usage data, address, purchase history, billing information and progression of your affiliation with us.

General

When a customer: purchase, be an ambassador or obtains support for with such products, CiderBears receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our legitimate business operations, and communicate with the customer.

For example:

When a customer engages with our sales representative, we collect the customer’s name and contact data, along with information about the customer’s concern, to support that engagement.

When a customer interacts with a Customer Support professional, we collect data or error reports to identify and resolve problems.
When a customer pays for products, we collect contact and payment data to process the payment.

When CiderBears sends communications to a customer, we use data to personalize the content of the communication.

When a customer engages with more of our professional services, we collect the name and contact data of the customer’s designated point of contact and use the information provided by the customer to perform the services that the customer has requested.